I’m an investor in Gold Systems. I’m an investor in Rally Software. I like both companies a lot. So – it was fun to catch a thread from Jason Groshart – one of the engineers at Gold Systems – who is working on Gold’s Password Reset product (inexpensive enterprise speech-based password reset based on Microsoft Speech Server). Gold is using Rally Software’s Agile Development Environment for running their software development process.
Jason has written a series of posts about his experience. His recent ones talk about what’s working and what’s not working (and how he suggests addressing the stuff that isn’t working), as well as how he is thinking about the Rally Process Flow.
For those of you who know how much money is wasted by companies trying to “get feedback from their customers”, you know it doesn’t get better than this. Raw, real time, lead user feedback out in the open for all to see. Jason knows that by doing this he’ll likely impact (positively) Rally’s product, so it’ll become even more effective for him over time. And – Rally gets rich user feedback.
It’s especially fun to wake up to it randomly in NewsGator.