Sep 28 2005

Apple Hell

Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves.  Ryan McIntyre – who I work with closely and has been a huge Apple user (and fan) for as long as I can remember – has a delicious post on his absurd experience with Apple, at the Apple Store, and with the Apple Customer Support Immune System.  Painfully funny.