Brad Feld

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Warranty Repair and Online Retail Don’t Mix

Jul 17, 2008

My partner Ryan McIntyre has an excruciating story up titled Sharp’s Dull Service / My eCommerce Nightmare about his experience buying a snazzy new 52" Sharp Aquos LC-52D92U via Amazon only to have to go through over four months of warranty repair hell before his (now old) new TV worked.  He’s being politically correct with his title – I would have titled the post "How To Get Rat Fucked When Buying A High Ticket Consumer Electronics Item From An Amazon Affiliate."  But then again, Ryan is nicer than me.  And he’s apparently more patient than me – I simply give my broken things to Ross and order a new improved thing.