Take the Time to Acknowledge Management’s Performance
I’ve been in several board meetings over the past month where the companies are having a killer Q2. A year ago everyone was still pretty rattled from the financial crisis and there was plenty of belt tightening, consternation, and general anxiety. By Q409 we’d had a number of companies we are investors in end the year strongly and their growth has continued into Q1 and Q2.
Over the past 15 years, I’ve sat through plenty of good meetings and plenty of bad board meetings. I always try to acknowledge the efforts of individual executives when they’ve exceeded expectations and the full team when they’ve crushed it. I’m not afraid to be direct and critical and I always speak my mind, but I try never to forget to praise people for their efforts.
When I reflect on my peers, some of the best VCs I’ve worked with are amazing at acknowledging the efforts of the entrepreneurs and management teams, especially when they are dealing with complex situations. This praise isn’t gratuitous – it’s targeted, focused, and appropriate. And over the years I’ve occasionally seen it offered up at exactly the right moment.
Unfortunately, the opposite is more common. I often sit through a board meeting and watch in amazement as the VC investors socratically pick away at the management team, asking question after question but offering no substantive suggestions. If the business is having an issue, or the CEO is specifically looking to try to work through a problem, this can be helpful. But in the cases where the company has performed well, this is at best a tedious exercise in wasting everyone’s time. At worst, it’s insensitive and offensive to a management team that has performed well, especially in a tough situation. And often, it’s incredibly deflating and demotivating.
So, fellow VCs and board members, take a moment and remember that when people do a great job, it’s worth spending a moment acknowledging them. Most of the folks I’m working with are busting their asses to create real companies. They are making many sacrifices and tradeoffs to do what they do. A little pat on the back will go a long way, especially after three hours of questions.