Apple Platform Layer Bugs

The word “platform” used to mean something in the technology industry. Like many other words, it has been applied to so many different things to almost be meaningless.

Yesterday, when I started seeing stuff about the MacOS High Sierra blank root password bug, I took a deep breath and clicked on the first link I saw, hoping it was an Onion article. I read it, picked my jaw up off the floor, and then said out loud “Someone at Apple got fired today.”

Then I wondered if that was true and realized it probably wasn’t. And, that someone probably shouldn’t be fired, but that Apple should do a very deep root cause analysis on why a bug like this could get out in the wild as part of an OS release.

Later in the day, I pulled up Facetime to make a call to Amy. My computer sat there and spun on contacts for about 30 seconds before Facetime appeared. While I shrugged, I once again thought “someone at Apple should fix that once and for all.”

It happened again a few hours later. Over Thanksgiving, I gave up trying to get my photos and Amy’s photos co-managed so I finally just gave all my photos to Apple and iCloud in a separate photo store from all of Amy’s photos (which include all of our 25,000 or so shared photos.) I was uninstalling Mylio on my various office machines and opening up Photo so that the right photo store would be set up. I went into Photos to add a name to a Person that I noticed in my Person view and the pretty Apple rainbow spun for about 30 seconds after I hit the first name of the person’s name.

If you aren’t familiar with this problem, if you have a large address book (like mine, which is around 20,000 names), autocomplete of a name or email in some (not all) Mac native apps is painfully slow.

I opened up my iPhone to see if the behavior on the iPhone was similar with my contacts and it wasn’t. iOS Contacts perform as expected; MacOS Contacts don’t. My guess is totally different people (or teams) work on code which theoretically should be the same. And, one is a lot better than the other.

At this point, I realized that Apple probably had a systemic platform layer engineering problem. It’s not an OS layer issue (like the blank root password bug) – it’s one level up. But it impacts a wide variety of applications that it should be easily abstracted from (anything on my Mac that uses Contacts.) And this seems to be an appropriate use of the word platform.

Software engineering at scale is really difficult and it’s getting even more, rather than less, challenging. And that’s fascinating to me.

Also published on Medium.