One Real-Time Communication System to Rule Them All
We just led an investment in Kato and I’ll be joining the board. If the headline sounds familiar, it’s because it’s similar to the one I wrote a year ago when we led an investment in FullContact . The headline then was One Address Book To Rule Them All . Like the contact management problem, the real-time communication problem is a total mess. In the last decade, there has been a proliferation of efforts to address real-time communications in the enterprise. New collaboration systems, such as Microsoft SharePoint and Lotus Connections emerged. This evolved into enterprise social computing systems, such as NewsGator (which I’m on the board of) and Jive. Lightweight approaches that tried to emulate Facebook, such as Yammer (now owned by Microsoft) became visible, chat got integrated in broader messaging systems like Skype and Google Hangouts, which in turn were subsumed by larger messaging systems at Microsoft and Google, and the result is that the default continues to be the soul-crushing and mind-numbing least common denominator known as email. ...