Category

Management

Managing New User Satisfaction On A Daily Basis

As we get to the end of 2016, I’m in many conversations about 2016 performance and 2017 budgets. While 2016 isn’t over yet, most SaaS companies know how things are going to end up within a few percentage points. As a result, their focus on 2017 is an extrapolation from how they have been doing in 2016,…

John Lilly On The Role of Simplicity and Messaging

Yesterday I talked briefly about taking a break from media. However, I wasn’t precise, as the one thing I read each week is the New York Times Sunday paper. When Amy and I lived in Boston we started reading it every Sunday morning and continued whenever we travelled. Several years ago I started having it delivered…

Post Acquisition – It’s Business as Usual Except Better

Recently I wrote about how I think about private company acquisition strategies using FullContact as the example of one where it is working well. Last week I was at a board meeting for a different company which did an acquisition a month ago. I heard a fantastic line from the founder of the company that had…

The 2% Change

Here’s something actionable for you on a Monday morning. If you want to improve your business, in addition to all the other things you are doing, focus on changing thing by 2%. For example, raise your prices 2%. Eliminate 2% of your variable costs. Focus on the bottom 2% of your team and ask yourself…

Hire a VP Finance Sooner Rather Than Later

The post is aimed at CEOs of startups who have at least 15 employees. If you don’t have a VP Finance on your team reporting to you, do yourself, your team, and your investors a favor and go hire one right now. While it’s trendy to outsource your accounting to a third party, once you…

Dedupe Your Processes

The phrase “dedupe your processes” was created at a board meeting I was at last week. If you know our portfolio, you probably can figure out which board meeting it was based on the use of the word dedupe. It was part of a conversation where the goal of “Simplify Simplify Simplify”, which had been turned into “Simplify…

Don’t Waste A Crisis

This cliche, which has uncertain attribution (Winston Churchill, Rahm Emmanuel, M. F. Weiner) is a priceless line that gets tossed out periodically, especially in the middle of a crisis. Over the years I’ve been involved in many business crises. I qualify this, since my crises have never involved life and death or the survival of the human race. But…

A Scaling Magic Trick

By definition, as a company scales rapidly, it adds people quickly. There are many things about this that are difficult, but a vexing one has to do with the leadership team. Often times, the wrong people are in senior positions. The faster a company grows, or the less experienced the CEO is (e.g. a first time…

Budget: First Half, Second Half

If you are the CEO of a VC or angel backed company, will need to raise more money in the future, are doing more than $100,000 of revenue a month, and are growing more than 25% a year, then this post if for you. In January, you finalized your budget. Unless something went horribly wrong, you…

Work Hard. Be Kind.

For your Sunday video watching, I encourage you to spend ten minutes of your life and watch Chris Moody‘s Commencement Address to the Auburn 2016 graduates. His message is simple: Work Hard. Be Kind. Having worked with Chris for many years, it’s a great summary of how he lives his life. And he ends with…