Technology

Most of the customer support stories I read on the web are about lousy experiences. Tonight – I had an awesome one. After dinner, Amy treated me to 30 minutes

I spent some time at lunch recently with Chris Sacca – one of the business development guys at Google. Chris just put a post up on his blog with hints

Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves. Ryan M

As everyone is talking about China, it’s inevitable that security will creep (or leap) into the discussion. The 37th Parallel blog has a great article up by Scott Granneman with a

We just changed the configuration of our mail server and as a result my Outlook AutoComplete Cache was now wrong for a number of addresses, including all of our internal

I’m often wrong (but never in doubt) and – after spending the day at PDC and an evening with a number of the project leads for various Vista technologies –

As RSS becomes more popular, it’s inevitable that people will begin talking about security and companies will release “secure RSS related products.” Before the feeding frenzy o

I’ve written in the past about the importance of APIs in today’s “web application” world. Chris Law – an early employee of Tribe – has just created a Wik

I’ve used del.icio.us some over the past few months as I’ve played around with user tagging. However, I’ve been struggling with tagging – I use Firefox and am an “i

Charlie Wood has a great example of enterprise RSS up and running in his Spanning Salesforce application. He’s gotten good buzz around it, even without putting out a press