When I was a child, I had a fleeting glimpse of my future. My mother used to tell me to “pay attention” as my brain wandered off to something else. Little

I love books (I know, hard to tell). Yesterday, before we saw Serenity, Amy and I ended up in the Strand Book Store at 828 Broadway (and 12th). It was

Amy and I saw Serenity yesterday, along with $10m worth of other people. We loved it. This morning, while I was running over the Brooklyn Bridge with Matt Blumberg, I asked

On August 4th, Greg Reinacker – NewsGator founder and CTO – announced NewsGator Enterprise Server and stated that it would ship in Q3. On Friday night, September 30, a

At dinner last night with Scott Moody (the founder of Throw – which was acquired by Excite in 1998), we began talking about the difference on the web between groups and

Bob Gentry – the CFO at Finali (now Convergys) – suggested that this reminded him of me. Thanks Bob – after Amy saw this she suggested that I start using this as

Most of the customer support stories I read on the web are about lousy experiences. Tonight – I had an awesome one. After dinner, Amy treated me to 30 minutes

I spent some time at lunch recently with Chris Sacca – one of the business development guys at Google. Chris just put a post up on his blog with hints

Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves. Ryan M

I’ve had a life long fascination with toilets which I’ve blogged about several times in the past, including Toto’s awesome throne, a tricked out toilet, and my personal favorite toil