At dinner last night with Scott Moody (the founder of Throw – which was acquired by Excite in 1998), we began talking about the difference on the web between groups and

Bob Gentry – the CFO at Finali (now Convergys) – suggested that this reminded him of me. Thanks Bob – after Amy saw this she suggested that I start using this as

Most of the customer support stories I read on the web are about lousy experiences. Tonight – I had an awesome one. After dinner, Amy treated me to 30 minutes

I spent some time at lunch recently with Chris Sacca – one of the business development guys at Google. Chris just put a post up on his blog with hints

Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves. Ryan M

I’ve had a life long fascination with toilets which I’ve blogged about several times in the past, including Toto’s awesome throne, a tricked out toilet, and my personal favorite toil

As Jason and I launch into our new series on the Letter of Intent (LOI), we thought we’d start out like most LOI’s do – with a little foreplay. To

China in the summer (via Bokee), now Japan in the fall (via GMO Affiliate). FeedBurner continues on its quest to deliver the world’s content everywhere it’s needed

My friends Ben Neumann and Chris Ueland have a clever idea for helping out Hurricane Katrina victims called MillionDollarHelpPage. They’ve taken the idea that Alex Tew came up for MillionD

If you are a frequent flyer like me, Ask the Pilot is a must read. The author – Patrick Smith – has been a pilot for about 20 years and