Most of the customer support stories I read on the web are about lousy experiences. Tonight – I had an awesome one. After dinner, Amy treated me to 30 minutes

I spent some time at lunch recently with Chris Sacca – one of the business development guys at Google. Chris just put a post up on his blog with hints

Jeff Jarvis – who has written extensively on his terrible customer experience in Dell Hell – doesn’t have a monopoly (nor does Dell) on stupid customer experience moves. Ryan M

I’ve had a life long fascination with toilets which I’ve blogged about several times in the past, including Toto’s awesome throne, a tricked out toilet, and my personal favorite toil

As Jason and I launch into our new series on the Letter of Intent (LOI), we thought we’d start out like most LOI’s do – with a little foreplay. To

China in the summer (via Bokee), now Japan in the fall (via GMO Affiliate). FeedBurner continues on its quest to deliver the world’s content everywhere it’s needed

My friends Ben Neumann and Chris Ueland have a clever idea for helping out Hurricane Katrina victims called MillionDollarHelpPage. They’ve taken the idea that Alex Tew came up for MillionD

If you are a frequent flyer like me, Ask the Pilot is a must read. The author – Patrick Smith – has been a pilot for about 20 years and

Two people suggested Pandora to me in the past 24 hours. It’s from the creators of the Music Genome Project. You create a radio station based on things that you

I had a monster run today in Dallas on my ramp up to the New York Marathon. In the pre-Rita heat, humidity, and wind I covered 16 miles. While I